Refund Policy
1. Overview
2. Coaching Services
Discovery Calls: Fees for discovery calls are non-refundable. However, if you need to reschedule, please contact us at least 24 hours before your scheduled session to arrange a new time.
Coaching Sessions: If you need to cancel or reschedule a coaching session, please do so at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled session are non-refundable. If you are not satisfied with the coaching session, please contact us within 48 hours of the session to discuss a potential refund or credit towards future sessions.
Package Sessions: Refunds for coaching packages are only available if the request is made before the start of the first session. Once the first session of a package has been completed, no refunds will be provided for the remaining sessions.
3. Digital Products
Ebooks, Worksheets, and Online Courses: Due to the nature of digital products, all sales of ebooks, worksheets, and online courses are final and non-refundable. If you experience any issues accessing or downloading your purchased digital products, please contact us for assistance.
4. Payment Disputes
5. Refund Process
To request a refund, please contact us at support@activeminds.ae with your order details, the reason for the refund request, and any supporting information. Our team will review your request and respond within 5-7 business days.
If your refund request is approved, the refund will be processed to the original method of payment within 10-15 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
6. Changes to This Refund Policy
7. Contact Us
- Email: support@activeminds.ae
- Phone: +971 54 444 6010
- Address: Dubai – Arabian Ranches 2 – Villa 52
